Over the years we have helped many clients gain access to their own website that was being controlled by their current or past web designer. Sometimes we get little to no cooperation from that web designer, which is unfortunate. We have been very fortunate to host and maintain most of the websites we have ever built for our clients. Every so often we get a call from a client who wishes to have someone else manage their website for them. This is no problem at all. We know that situations change and businesses evolve in different ways. When this does happen, we make sure their new web developer has access to anything and everything they need to be able to do their job. We not only owe that to our client, we owe that to the next web developer. It is the right thing to do and it is what being a professional is.
We just had one of these such transitions happen with one of our long time clients. We helped the new developer with whatever he needed. We were very happen to get this email from him.